a man all stressed out comes to the desk at throws his shiny FF card at me..
"I am member of your Arrogant Plus frequent flyer program and I want to fly on the earlier flight"
"Sir, I am sorry, the 5 o clock flight is full for the specific fare you purchased (..b class)"
"What????!!! My colleague is an Arrogant Minus frequent flyer and got a seat a 5 o'clock!!!"
"Sir, the flexibility of the tickets doesn't depend on the Arrogant Plus card, but on the type of ticket you purchased..."
"Ok then (very arrogantly upset) next time I'll fly Arrogant airways then!!!!"
FFoff then!
Working in customer service is a pisser, when you can't say what you want. At least you can vent here, save you getting an ulcer!