What i've learnt today:

1- the funniest thing at the counter is when you have a pax in front of you and his/her bag is on the floor. One minute is there, talking to you. Next he has disappeared completely (amazing). Gone, I swear, completely. (in fact he is just getting something from his/her bag). Next, you look up and, hello hello, there he is again. Fantastic! I will call it the PAX magic trick.

2- I need to be careful when re-printing the pax boarding pass!!! I almost gave Mr Yellow the boarding pass for Mr Red on a completely different flight, at a different time, on a different seat. Ouch. The people at the boarding gate wouldn't be very happy. Bad girl. bad bad girl.

3- People are ever so funny!!!!!!!! This guy right, arrives at the airport well in advance for his flight. He comes to us, chit chat, he goes off, prints his boarding pass, goes through security -so far so good- and then............. unbelievable! he misses his flight!! Hellooooo!!! ET phone home!!!! what are you thinking??? therefore, a couple of hours later, the same unfortunate fellow traveller, he's at the counter again, and has to pay a huuuuuuuuuge amount of money to take the next flight!!!!!! I mean, that's just mental. or, better even, welcome to lalaland.

4- Maybelline 16 hours long lipstick rocks!! Only downside: You need some sand paper to take it off in the evening.

5- I will need some more training (fact)... therefore, I should soon be off to another exotic destination: the chester of MAN... Manchester, for some serious dangerous goods training, where I will learn all about the transportation of dangerous item, such as: mother in laws (how to force the fiab on their booking), infants (how to prevent those types of dangers) and, of course, the above mentionned Maybelline lipstick (being a liquid - security guys be aware).

Bon, voilà